Six product surfaces — admin, driver app, customer touchpoints, billing, analytics, and developer APIs — built on one Indian SaaS stack. Here's what's inside.
The order is your unit of revenue. Everything in Shiptrack revolves around moving it from "received" to "delivered" with the least friction.
Every order across every status — Preparing, Assigned, Out for delivery, Delivered, Cancelled — visible at a glance with filter and search.
Today's orders auto-sequenced to minimise distance & time. Reroute mid-day as new orders come in.
Morning / evening / 1-hour slots. Customers pick when they're home; drivers see their day pre-planned.
CSV upload, Shopify sync, WooCommerce webhook, or paste-from-Excel. Get 500 orders in in 30 seconds.
Cancel a single order. Trigger a one-click Razorpay refund. Auto-notify the customer on WhatsApp + email.
"Customer not home" → reschedule, retry, or refund. Every step logged for the audit trail.
A driver app simple enough for a first-week hire on a ₹5,000 phone. Hindi UI, offline-capable, no training needed.
Built with React Native + Capacitor. Installs as a regular Android app. iOS available on Growth plan and above.
Opens Google Maps with the next stop pre-filled. No copying addresses, no fat-finger typos.
Photo + customer signature, captured on device. Stored encrypted, viewable by the customer on the tracking page.
Driver marks "cash received" with a running total. Cashier reconciles end-of-day against UPI deposits in two taps.
Patchy network? The app queues everything locally and syncs when bars return. Drivers never lose work.
Background GPS pings every 30 seconds while on duty. Admin can see the whole fleet at a glance.
Customer star rating after every delivery. Daily leaderboard. Driver-of-the-week badge. Cash incentives.
Add a driver via WhatsApp link. They install the app, complete KYC, and they're delivery-ready in 10 minutes.
Your customer is on WhatsApp 6 hours a day. So's your tracking page. No app install, no signup, no friction.
Meta-verified sender. Rich cards with map preview, driver info, "Track Live" button. Templates pre-approved.
Beautiful branded HTML emails. Order confirmation, dispatch notification, delivery confirmation with photo proof.
If WhatsApp fails (no internet), SMS sends automatically. All sender IDs pre-registered with TRAI/DLT.
Browser push for desktop customers. Native push if they install your PWA. Realtime location updates every 30 sec.
Lives on track.yourbrand.in. Your logo, your colours. Live map, ETA, driver photo, order items, call/chat buttons.
Notification templates in English, Hindi, Tamil, Kannada, Telugu, Marathi, Gujarati, Bengali. Customer's language auto-detected.
shp.tk/xyz12 links work in SMS. One click opens the branded tracking page, no auth required.
Post-delivery rating + comment. Show off your best reviews; route complaints to support automatically.
The numbers you actually need to grow — not a vanity dashboard. Daily revenue, repeat rate, churn, hotspot zones.
Today, this week, this month, year-to-date. Compare to last period. Filter by store, driver, product, category.
Who's still ordering 30/60/90 days after their first order. Pinpoint the products that drive repeat purchase.
Where your customers are. Hotspot areas, dead zones, underserved pincodes. Plan new branches with confidence.
Lifetime value, order count, last order date. Auto-segment into "VIP", "At risk", "Lost" for targeted re-engagement.
Stops/day, on-time %, cash collected, ratings. Pay incentives based on hard data, not on memory.
Email yourself a CSV every Monday morning. Pipe data into Google Sheets, Excel, or your BI tool.
GST. E-invoice. Razorpay. UPI. We do the boring parts so you don't have to hire a CA.
Every B2B order generates a tax invoice with your GSTIN, customer GSTIN (if any), HSN/SAC codes. Downloadable as PDF.
For B2B over ₹5 cr turnover, we generate the IRN and QR code via IRP automatically. No portal logins, no manual JSON.
UPI, cards, net banking, wallets. Order link via WhatsApp. Auto-reconcile against the order in your dashboard.
Recurring customer subscriptions (milk, tiffin, weekly groceries) auto-debit via UPI mandate. Never chase a payment.
Driver-entered cash auto-matches against day-end UPI deposits to your business account. Mismatches flagged for review.
Monthly GSTR-1 JSON ready to upload to the GST portal. Or sync directly into Tally/Zoho Books.
Plays nice with your existing tools. And if we don't ship the integration you need, our REST API does.
One-click install. Orders sync to Shiptrack the moment they're placed. Status changes back into your store automatically.
Daily invoice push to Tally with GST treatment, ledger codes, and party masters. Two-way sync of stock movements.
Auto-create invoices in Zoho Books. Customer master sync from Zoho CRM. Calls logged from Zoho Phonebridge.
Out-of-zone orders auto-forward to Delhivery, Shiprocket, or Bluedart. AWB generated, label printed, tracking unified.
Full read/write API. Webhook every state change. Token auth, IP allowlist, rate-limited per minute.
500+ pre-built triggers and actions. New order → Telegram message. Delivered → Google Sheet row. Lo-code, no engineer.
Multiple admins. Granular permissions. Audit trail. Hosted on Indian regions only.
Owner, Admin, Manager, CS, Cashier, Read-only. Per-role permissions on Orders, Drivers, Customers, Billing, Settings.
TOTP-based 2FA for all team members. Enterprise customers get SAML SSO via Google Workspace, Microsoft 365, Okta.
Every action — who did what, when, from where. Filter, search, export. Retained for 365 days (forever on Enterprise).
All customer data hosted in Mumbai & Hyderabad Supabase regions. Never leaves the country. CERT-In compliance built in.
Encrypted snapshots every 6 hours. Point-in-time recovery up to 7 days (30 on Enterprise). One-click restore.
Annual independent security audit. Penetration tested by Indian InfoSec firms. SBOMs published quarterly.
Start free with 100 orders/month, no card needed. Or book a 15-minute demo and we'll set it up on a call.