Built for India's delivery economy

Whatever you sell.
However you deliver.

From a one-store dairy in Indiranagar to a 40-branch tiffin chain across three cities โ€” Shiptrack flexes with your shape. Here's how four kinds of businesses use us.

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D2C Brands

Direct-to-consumer

Dairy, organic foods, cosmetics, supplements. One brand, many customers, scheduled subscription deliveries.

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Cloud Kitchens

Cloud kitchens & tiffins

Lunch, dinner, weekly meal plans. Heat-sensitive deliveries. Tight 30-45 minute SLAs across multiple kitchens.

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Franchise / Chains

Franchise networks

Master-franchisor running 10โ€“200 outlets. Centralised dashboard with per-outlet visibility & pay-out reports.

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Distributors

B2B distributors

FMCG, kirana supply, hyperlocal wholesale. Daily van routes, large invoices, retailer order books.

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For Direct-to-Consumer Brands

For brands selling straight to customers.

Dairy, organic, gourmet, beauty, supplements. You ship your product, you own the customer relationship, and you live or die by repeat orders. Shiptrack runs the operational layer between Shopify and your customer's doorstep.

The pain
  • Customer messages "Where's my order?" on Instagram, you check Shopify, then ask the driver on WhatsApp.
  • Repeat customers churn quietly. You only notice 3 months later when the cohort report stops growing.
  • COD orders pile up in a notebook. End-of-week reconciliation against bank deposits is a 4-hour Saturday job.
  • GST invoices are generated manually in Tally or โ€” honestly โ€” not at all.
What Shiptrack does
  • โœ“ Shopify orders auto-import. Status syncs back so your store stays accurate.
  • โœ“ Customer gets WhatsApp at every stage. WISMO ('where is my order?') queries drop 70%+.
  • โœ“ COD entered on the driver app reconciles against bank transfers automatically.
  • โœ“ Cohort & LTV reports tell you which products drive repeat orders.
  • โœ“ GST-compliant invoices in PDF โ€” and the JSON export for GSTR-1.
Start with Starter (โ‚น499) โ†’ Book a demo
RESULTS ยท BHARAT FRESH DAIRY
81% โ†’ 96%
On-time delivery
โˆ’70%
WISMO queries
+34%
Repeat rate / 6 mo
4h โ†’ 5m
Daily COD recon

"We were running 12 drivers off three WhatsApp groups and an Excel sheet. Shiptrack pulled it all into one place. Our on-time rate went from 81% to 96% in six weeks โ€” and the customer NPS jumped 22 points."

RK
Rajesh Kumar
Founder ยท Bharat Fresh Dairy, Bengaluru
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For Cloud Kitchens & Tiffin Services

Hot food. Tight windows. Zero room for delay.

A 45-minute delivery window. Heat-sensitive food. Subscription tiffins, weekly meal plans, party orders. The difference between a great review and a refund is what happens in the last mile.

The pain
  • KOTs print in one kitchen but driver picks up from another. Constant phone calls to clarify.
  • Tiffin subscriptions are billed monthly but tracked in a Google Sheet. Pause/resume requests slip through.
  • Riders deliver 4 orders at once but you can't tell if order #3 is cold by the time it arrives.
  • Bulk corporate orders (50 boxes to one office) get split across drivers with no clear handoff.
What Shiptrack does
  • โœ“ Cloud Kitchen Mode โ€” KOT/packing labels printed at the right station, driver assigned on packing.
  • โœ“ Subscription plans with auto-pause for "skip Monday" customers.
  • โœ“ Cluster delivery for batch orders โ€” same building, 5 customers, one driver, one trip.
  • โœ“ Insulated bag check-in/out with temperature timer for premium plans.
  • โœ“ Corporate order workflow โ€” single dispatch, per-recipient WhatsApp confirmation.
Try Growth (โ‚น1,499) โ†’ Talk to us
RESULTS ยท MUMBAI TIFFIN CO.
3,480
Orders / month
42 min
Avg. delivery time
12 drivers
Across 4 kitchens
96.8%
On-time delivery

"The customer tracking page alone is worth the money. WhatsApp WISMO queries dropped 70%, which saves our CX team 4 hours a day. Cluster delivery cut our delivery cost per order by โ‚น18."

PM
Priya Mehta
Ops Lead ยท Mumbai Tiffin Co.
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For Franchise Chains

One brand. Many outlets. One dashboard.

You're the franchisor. 40 outlets across 6 cities, each run by a different operator. They all need the same delivery experience for customers, but you need consolidated reporting, central pricing, and reliable royalty pay-outs.

The pain
  • Each franchisee uses their own delivery tool. Customers in Jaipur get a different experience than in Indore.
  • Royalty calculation is monthly purgatory. You chase 40 outlets for their order data on a Friday call.
  • A bad delivery in one city shows up as a brand-wide complaint on Twitter. You can't tell which outlet failed.
  • Onboarding a new franchisee takes a week. Most of it is "explain our delivery process for the 12th time."
What Shiptrack does
  • โœ“ One master dashboard for the franchisor โ€” drill into any outlet.
  • โœ“ Per-outlet branding (logo, colours, contact) while keeping the master brand consistent.
  • โœ“ Auto-royalty calculation based on per-outlet sales, paid out via Razorpay X.
  • โœ“ Per-outlet performance scorecard. Customer rating, on-time %, complaint rate.
  • โœ“ New-outlet onboarding wizard โ€” live in < 2 hours, no training call.
Talk to Enterprise sales โ†’
RESULTS ยท DELHI SWEETS DIRECT
38
Outlets ยท 4 cities
โˆ’6 days
Royalty close cycle
+18%
Cross-city orders
2h
New outlet onboarding

"We went from a Friday-night royalty spreadsheet to automatic Razorpay X payouts on the 2nd of every month. Our franchisees love it; we love the visibility. Brand-level NPS is now visible at outlet granularity."

AK
Amit Khanna
CEO ยท Delhi Sweets Direct
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For B2B Distributors

FMCG & kirana supply, on a daily van route.

You supply 600 kirana shops in three pin-codes from a single warehouse. Daily van routes. Large invoices. Returns and damages. Salesman orders from the field. GST e-invoicing on every B2B bill.

The pain
  • Salesmen take orders on paper. Pricing differs per retailer; they apply yesterday's price. Disputes weekly.
  • The warehouse loads vans by guesswork. Half the load comes back unsold; the other half ran out by stop #20.
  • Damages and returns are written on the invoice. By month-end, no one can tell what's owed to whom.
  • Each retailer's payment due-date is different. Collection runs go out blind, money trickles in by cheque.
What Shiptrack does
  • โœ“ Salesman app โ€” pricing rules per retailer, stock check, order confirmation on the spot.
  • โœ“ Van load planning โ€” pick the optimal load based on yesterday's actual demand per pin-code.
  • โœ“ E-invoicing built in โ€” IRN + QR generated automatically for every B2B bill.
  • โœ“ Retailer ledger with credit days, overdue alerts on WhatsApp, payment links auto-sent.
  • โœ“ Returns flow โ€” damaged goods captured with photo, credit note auto-generated.
Talk to sales โ†’
RESULTS ยท PUNE ORGANICS WHOLESALE
612
Retailer accounts
โˆ’42%
Loading errors
14d โ†’ 9d
Payment cycle
100%
E-invoiced bills

"Switching from paper order books to the salesman app cut our pricing disputes in half. The retailer ledger and WhatsApp payment reminders pulled our average collection cycle from 14 days down to 9."

KJ
Kavita Joshi
Director ยท Pune Organics
Not on the list?

If you deliver something, we'd love to help.

Florists, party caterers, gas cylinders, courier & documents, water-can supply, mineral water, lab samples โ€” we've seen every shape of delivery business. Talk to us and we'll tell you in 15 minutes whether Shiptrack is a fit.

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